Zippity Privacy Policy

Last updated: 08/01/2025

At Zippity, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase from zippity.com.au (the “Site”) or interact with our services (collectively, the “Services”).

By using the Site or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Information We Collect

The types of personal information we collect depend on how you interact with us:

Information You Provide Directly

When you purchase, contact us, or use features of our Site, you may provide:

  • Contact Information: Name, email address, phone number, shipping address, and billing address.
  • Order Information: Details related to your purchase, including payment confirmation, order history, and transaction data.
  • Account Information: If you create an account, we collect your username, password, and security details.
  • Customer Support: Any information you include in communications with us, such as inquiries or feedback.

Automatically Collected Information

When you browse or use the Site, we automatically collect:

  • Device Information: IP address, browser type, device type, operating system, and language settings.
  • Usage Data: Interactions with our Site, such as pages viewed, time spent, and referral sources.
  • Cookies: See the “Cookies” section below for more details on how we use cookies to enhance your experience.

Information from Third Parties

We may receive information from third parties who assist us in providing our Services:

  • Payment Processors: Details necessary to process your payments securely (e.g., card type, billing address).
  • Shipping Providers: Information required to deliver your order (e.g., address and contact details).

2. How We Use Your Information

We use your personal information to:

  • Fulfill Orders and Provide Services: Process payments, ship orders, and handle returns or exchanges.
  • Communicate with You: Send order confirmations, shipping updates, and respond to your inquiries.
  • Improve Our Services: Analyze usage data to improve our website’s functionality and your shopping experience.
  • Marketing: Send promotional emails or special offers (you can opt out at any time).
  • Security and Fraud Prevention: Protect our Site and Services from unauthorized access or misuse.

3. How We Share Your Information

We share your information only as necessary to provide our Services or comply with legal obligations:

Service Providers

We work with trusted third-party providers, including:

  • Shopify: To power our store and manage transactions securely.
  • Payment Processors: To handle payments (e.g., Stripe, PayPal).
  • Shipping Partners: To deliver your orders (e.g., Australia Post).

Legal Obligations

We may share your information if required to comply with applicable laws, regulations, or legal processes, such as responding to subpoenas or government requests.

Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences (e.g., saved items in your cart).
  • Analyze Site performance and improve functionality.
  • Serve personalized advertisements.

You can manage or disable cookies through your browser settings. Note that some features of our Site may not function properly without cookies.

For more details on Shopify’s cookie practices, visit Shopify’s Cookie Policy.

5. Your Rights and Choices

Access and Update Your Information

You have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections or updates to your personal information.

Marketing Preferences

You can opt out of marketing emails by clicking the “unsubscribe” link in any email or contacting us directly.

Data Deletion

You may request that we delete your personal information, subject to legal retention requirements.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.
  • Comply with legal and regulatory requirements.
  • Resolve disputes and enforce our agreements.

7. Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no online data transmission or storage system is completely secure. Please notify us immediately if you believe your account or information has been compromised.

8. International Users

If you are accessing our Site from outside Australia, please note that your information may be transferred, stored, and processed in Australia or other countries where our service providers are located.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or other operational needs. Updates will be posted on this page, and the “Last updated” date will be revised.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Email: info@zippity.com