Refund policy

Free 30-Day Returns
Enjoy further comfort with our straightforward return policy. If you change your mind, you can return the item for a full refund within 30 days of delivery.
Zippity provides free returns and a full refund within 30 days for any change-of-mind returns.

To be eligible for a refund, items must be returned in their original condition, free of any damage, stains, or defects.
Once we receive the returned item, we’ll inspect it and process your refund.

Please note that we are not responsible for any items lost or damaged during return shipping.
For more details, please refer to our [Terms and Conditions] or contact us at info@zippity.com.au.

Defects and Faults
All Zippity products undergo thorough inspection before shipping. If you receive a defective item, we will either replace it or provide a full refund.

To report a defect, please contact us at info@zippity.com.au with the following details:

• Your name
• Address
• Phone number
• Email address
• Description of the defect and reason for the refund or exchange request
• Your order number

We may request photos of the defect to assist with the inspection process.